Last week I was invited to trial a new service offered by Lush Bournemouth. Although their shops have reopened, with the relaxation of lockdown regulations, it is not possible to offer some of the face to face services at this time, so the team have taken their consultations online, offering virtual skin consultations for those who would like to find out a little more about the products Lush have on offer.
I will admit, despite being a big Lush fan, and having attended several in store events with Bournemouth Bloggers over the past few years, I actually didn’t know that much about their skincare, usually opting for a bath bomb or three when I visited the Bournemouth store. I hadn’t really tried any of their skincare range before, so I went in not sure what to expect from my virtual consultation with store manager Charlotte.
I hate speaking on the phone, and video calls bring my anxiety out, so I had been quite nervous before the consultation began, but it was really simple to dial in (using the Google Meets app), and Charlotte really put me at ease, asking questions to help her understand me and my needs better.
Charlotte asked what my current skincare routine was, and what areas in particular I was looking at working on. From this she talked through the products she thought would work best for me and, whilst she went to get them from the shop floor, she offered me a choice of three YouTube videos from Lush to watch whilst I waited.
I opted for a video on one of their facial treatments, offered in their spas, and it was really interesting as well as being totally relaxing. The music, which is used in the treatment itself, had me almost nodding off and feeling super zen by the time the video had finished and Charlotte was back with the products.
The second part of the consultation involved Charlotte talking through which products she had picked out for me. She had two of each, for example two cleansers, two toners, two exfoliators, and asked me which I preferred the sound of as she went along, whittling the items she had picked out down to seven, which were suited to my needs and personal preferences.
Charlotte asked if I had any questions, but she had been so thorough that I didn’t have anything to ask. After explaining that a follow up email would be sent, with information on all of the seven products, Charlotte briefly explained the click and collect service, which Lush are offering, and then the call was over.
The follow up email came through a few hours later, full of information on the products and the click and collect service. As part of my review, I was able to pick up a few complimentary items, so I selected a date and time to do this and went along to the Bournemouth store to collect these.
I was a bit anxious as I hadn’t been to shops other than small food stores, since lockdown, but Lush was empty when I arrived, with all the doors thrown open and everything feeling fresh, clean and safe. The staff I spoke to were so lovely and friendly, just as I remembered them pre-lockdown, and I left with my products within a couple of minutes.
I am excited to try out the skincare items I have been gifted, especially as they are tailored to the areas that I am looking to work on with my skincare. I would recommend checking out the online consultations Lush are offering (they have others as well as skincare, if this isn’t your thing).
I was provided with a complimentary skincare consultation and several products in exchange for social media coverage, I was not asked to write this post and all words and images are my own.